FAQS
1. What types of products does NexGen Emporium offer?
NexGen Emporium offers a wide range of unique home decorations and kitchen tools. Our products are designed to enhance your living space and simplify your culinary experience.
2. What is the return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please ensure that the item is in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. To initiate a return, please contact us at CustomerService@nexgenemp.com. Please note that returns will need to be sent to the address provided by our customer service team.
3. What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right. Please reach out to us at CustomerService@nexgenemp.com with your order details and a description of the issue.
4. Can I return personalized or custom-made items?
Unfortunately, we do not accept returns for personalized or custom-made items. These items are specially made to your specifications and cannot be resold. If you have any concerns about your personalized or custom-made item, please contact us at CustomerService@nexgenemp.com and we will assist you.
5. Are there any items that cannot be returned?
Yes, there are certain items that cannot be returned. These include perishable goods such as food, flowers, or plants, as well as personal care goods like beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about the eligibility of your item for return, please contact us at CustomerService@nexgenemp.com.
6. How long does it take to receive a refund?
Once we receive and inspect your return, we will notify you of the approval status. If your return is approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
7. Can I exchange an item?
If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you can proceed with the new purchase. If you need assistance with the exchange process, please contact us at CustomerService@nexgenemp.com.
8. Is there a cooling-off period for European Union customers?
Yes, if you are a customer in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please provide the receipt or proof of purchase when initiating the return.
9. Can I return sale items or gift cards?
Unfortunately, we do not accept returns for sale items or gift cards. All sales of discounted items and gift cards are final. If you have any questions or concerns about a sale item or gift card, please contact us at CustomerService@nexgenemp.com.
10. How can I contact NexGen Emporium for further assistance?
If you have any further questions or need assistance, you can contact us at the following:
Phone: 2265523612